Fundamental questions
Ordering, payment and delivery
Do I need an account before ordering?
No separate registration page is required. Start with email, sign in when an account exists, or create the account during this order.
Can I use a code instead of a password?
Yes. Existing clients can request a code by email or SMS. Compatible Android browsers can offer to read the SMS code after your permission; other devices keep manual entry and operating-system autofill.
What happens to files on a weak mobile connection?
Files upload in smaller chunks with visible progress. A failed file can be retried or removed without resetting the form.
When is my order confirmed?
Your order is created when this form is submitted successfully. Payment and project statuses then appear in your dashboard.
How does payment work?
When one gateway is enabled, you go directly to it. When several are enabled, you choose from the administrator-configured payment methods.
How will I receive completed work?
Files and messages are delivered through the secure dashboard, with email, SMS, WhatsApp and browser alerts when enabled.
Can I send more files later?
Yes. Add files through the dashboard or continue the linked WhatsApp conversation.
How is patient information protected?
Remove patient identifiers before uploading. Access is restricted to authorized users involved in your project.
