Revision eligibility
A revision is normally available when delivered work does not follow the original instructions, rubric or agreed scope. Requests should identify the specific unmet requirement and be submitted through the order message thread within the revision period stated in the order or service agreement.
What is not a revision
A new topic, changed rubric, additional pages, new sources, changed methodology, new instructor feedback unrelated to the original instructions or a substantially earlier deadline may require a new quote.
Full refunds
A full refund may be considered for a confirmed duplicate charge, an order cancelled before work begins, or a service we confirm we cannot deliver. Payment-processor reversals may take additional time to appear.
Partial refunds
Where work has begun or part of the service has been delivered, any refund may reflect the documented proportion completed, specialist time, non-refundable processor costs where lawful and files already supplied.
Late delivery
Delivery concerns are reviewed against the agreed deadline and any delay caused by late payment, missing files, client response time, scope changes, technical incidents or force-majeure events. An appropriate remedy may include expedited completion, partial credit or refund depending on impact.
Quality disputes
Contact support through the order thread and provide specific rubric-based concerns. We will review the original scope, messages, versions and quality checks. Independent academic outcomes or preferences not present in the original instructions do not automatically establish non-performance.
Chargebacks
Please use the documented support and refund process before initiating a chargeback. We may provide the payment processor with relevant order, access, communication and delivery records to respond to a disputed transaction.
How to request review
Open the affected order in your dashboard, send a clear explanation, identify the requested remedy and attach supporting instructions or feedback. Support will record the decision in the order history.